Don’t bank on it

After a week without online access to my current account with the Cooperative Bank, I’ve switched.

I couldn’t face it any longer, despite being a customer of theirs for years because I like their ethical stance. Their IT error meant they didn’t recognise me as customer so I couldn’t log in.

And they couldn’t tell me how long it would take to put right, because it’s with their IT experts in India. They did tell me it could be more than eight weeks before I hear from their customer response team. That’s about the same time it takes for them to answer the telephone at the moment.

I know we’re all meant to be kind in these times of coronavirus and be understanding and all that, but I just wanted vent on social media and pop up out of my Twitter screen like a Roald Dahl giant and punch them in the throat.

Instead, I looked at the latest reviews on Trust Pilot and came to the conclusion I’d had a lucky escape with the Co-op up over the years in any case.

Still, let’s hope my new bank measures up and that my money successfully switches over and isn’t used by some disgruntled member of the Co-op’s customer response team. At least my new bank has a local branch I can go and harangue see once the lockdown is over, which could be some time.

In other news, I keep hearing about the wonderful chats people are having with their family over WhatsApp and Zoom. You never hear from the people whose kids and grandchildren don’t want to speak to them.

Whenever I contact my daughter, she points the camera on the phone to the ceiling or puts her dog on to speak. And then when she asks the granddaughters to come and say hello to granny, they run away.

On Sundy, I briefly saw the seven year old putting on roller skates – bought from her own pocket money – and then sliding off into the kitchen and out of the camera’s reach.

Happy days.

That’s about it.

Love Maddie x

By Maddie Grigg

Maddie Grigg is the pen name of former local newspaper editor Margery Hookings. Expect reflections on rural life, community, landscape, underdogs, heritage and folklore. And fun.

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